Privacy Policy

Last updated: January 24, 2025

Little Giant Web ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website littlegiantweb.com.au or use our web design and development services.

1. Information We Collect

1.1 Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Fill out our contact form or request a quote
• Subscribe to our newsletter or updates
• Engage our services for web design or development
• Communicate with us via email or phone

This information may include:

• Name and contact information (email address, phone number)
• Company name and business information
• Project requirements and preferences
• Payment information (processed securely through third-party providers)

1.2 Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device and usage patterns, including:

• IP address and location data
• Browser type and version
• Operating system
• Pages visited and time spent on our site
• Referring website addresses

2. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and provide customer support
• Deliver web design and development services
• Process payments and manage billing
• Send project updates and communications
• Improve our website and services
• Comply with legal obligations
• Send marketing communications (with your consent)

3. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

3.1 Service Providers

We may share information with trusted third-party service providers who assist us in:

• Website hosting and maintenance
• Email communication services
• Payment processing
• Analytics and website optimization

3.2 Legal Requirements

We may disclose your information if required by law or in response to valid legal requests from public authorities.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law. Client project files and communications are typically retained for 7 years after project completion.

6. Your Privacy Rights

Under Australian Privacy Law, you have the right to:

• Access your personal information
• Correct inaccurate or incomplete information
• Request deletion of your personal information
• Object to certain processing of your information
• Withdraw consent for marketing communications

7. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience and analyze website traffic. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites. This Privacy Policy does not apply to those external sites, and we are not responsible for their privacy practices.

9. Children's Privacy

Our services are not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Information

This Privacy Policy is governed by Australian law and complies with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.