Terms & Conditions

Last updated: January 24, 2025

Welcome to Little Giant Web. These Terms and Conditions ("Terms") govern your use of our website and services. By accessing our website or engaging our services, you agree to be bound by these Terms.

1. About Us

Little Giant Web is a web design and development business based in Sydney, Australia. We provide premium web design, development, and digital solutions to businesses and organizations.

2. Services

2.1 Service Overview

We offer the following services:

• Website design and development
• E-commerce solutions
• Custom web applications
• Digital strategy and consulting
• Website maintenance and support
• SEO and performance optimization

2.2 Service Delivery

Service delivery timelines and specifications will be outlined in individual project proposals and contracts. We strive to deliver all projects on time and to the agreed specifications.

3. Client Responsibilities

As our client, you are responsible for:

• Providing accurate and complete project requirements
• Supplying necessary content, images, and materials in a timely manner
• Providing timely feedback during the design and development process
• Testing and approving deliverables within agreed timeframes
• Ensuring you have rights to use all content provided to us
• Making payments according to agreed terms

4. Payment Terms

4.1 Pricing and Quotes

All pricing is provided in Australian Dollars (AUD) and includes GST where applicable. Quotes are valid for 30 days unless otherwise specified.

4.2 Payment Schedule

Unless otherwise agreed:

• 50% deposit required before work commences
• Remaining 50% due upon project completion
• Monthly retainer services are billed in advance
• Payment terms are Net 7 days from invoice date

4.3 Late Payments

Late payments may incur interest charges of 1.5% per month. We reserve the right to suspend services for overdue accounts.

5. Intellectual Property

5.1 Client Ownership

Upon full payment, you will own:

• Custom code developed specifically for your project
• Design elements created exclusively for your project
• Content and materials you provided

5.2 Our Retained Rights

We retain ownership of:

• Our proprietary development frameworks and tools
• Third-party components and licenses
• General methodologies and know-how
• The right to use your project in our portfolio (with your consent)

6. Website Content and Copyright

You are responsible for ensuring all content, images, and materials you provide:

• Do not infringe on third-party copyrights or trademarks
• Are legally compliant and appropriate
• Do not contain malicious code or harmful content

7. Hosting and Domain Names

Unless we specifically provide hosting services:

• You are responsible for obtaining hosting and domain registration
• We can recommend hosting providers but are not responsible for their services
• Website performance may depend on your hosting provider's capabilities

8. Warranties and Disclaimers

8.1 Our Warranties

We warrant that:

• Our work will be performed with professional skill and care
• Code will be free from material defects for 30 days after delivery
• We will correct any defects that arise from our work during the warranty period

8.2 Disclaimer

Except as expressly stated, all services are provided "as is" without warranty. We do not guarantee specific business results or website performance metrics.

9. Limitation of Liability

Our total liability for any claim arising from our services shall not exceed the total amount paid by you for the specific project in question. We are not liable for:

• Indirect, consequential, or incidental damages
• Loss of profits, business, or revenue
• Data loss or corruption
• Third-party actions or services

10. Project Changes and Scope

10.1 Change Requests

Changes to project scope after approval will be handled through a formal change request process and may incur additional costs.

10.2 Project Delays

We are not responsible for delays caused by:

• Late provision of content or feedback from you
• Third-party service interruptions
• Changes to project requirements
• Force majeure events

11. Termination

11.1 Termination by Client

You may terminate our services at any time with written notice. You will be charged for all work completed up to the termination date.

11.2 Termination by Us

We may terminate services immediately if:

• You breach these Terms
• Payments are overdue beyond 30 days
• You engage in conduct that damages our reputation

12. Confidentiality

We treat all client information as confidential and will not disclose it to third parties without your consent, except as required by law.

13. Support and Maintenance

13.1 Post-Launch Support

We provide 30 days of complimentary support after project launch for bug fixes and minor adjustments.

13.2 Ongoing Maintenance

Ongoing maintenance and support services are available under separate maintenance agreements.

14. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

15. Changes to Terms

We reserve the right to update these Terms at any time. Material changes will be communicated to existing clients via email.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

17. Contact Information

By using our website or engaging our services, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions.